Terms and Conditions for My Secret Studio LLC

1. Introduction

These Terms and Conditions govern your use of the website operated by My Secret Studio LLC (“we,” “us,” or “our”), accessible at https://mysecretstudiolash.com. By accessing or using our website, you agree to be bound by these Terms and Conditions.

2. Online Store Policy

2.1 Product Availability: While we strive to maintain accurate inventory, product availability is subject to change without notice.

2.2 Pricing: All prices are in USD and may be updated without prior notice.

2.4 Pricing and Taxes:

  • Prices may be updated without prior notice.
  • Taxes will be applied to items as required by law. The applicable tax rates will depend on the shipping address of your order. You are responsible for paying any taxes associated with your purchase.

2.4 Final Sale Policy: Unless otherwise stated, all purchases are final sale. This includes, but is not limited to:

  • Services
  • Online courses
  • Beauty products

Only Beauty products exceptions to the final sale policy may apply in cases of:

  • Damaged products upon delivery
  • Incorrect items shipped

To request a return for these exceptions:

  1. Email hello@mysecretstudiolash.com within 5 days of receiving the product.
  2. Include clear photos of the damaged or incorrect item.
  3. Wait for our approval before sending the item back.
  4. Once received, we will inspect the item to ensure it meets our return criteria referred to in point 2.4.
  5. If approved, refunds will be processed within 7-15 business days, depending on your bank’s policies.

Scenarios where you may be charged for the return shipping label include:

  • Returns due to customer error (e.g., ordering the wrong item)
  • Returns for non-defective items outside the specified return window
  • Returns for items that do not meet our return criteria upon inspection
  • Excessive or frequent returns from a single customer

The cost of the return label will vary based on the carrier, shipping method, package weight, and dimensions. We reserve the right to deduct this cost from your refund amount.

Please note: We do not offer exchanges.

3. Shipping Policy

3.1 Delivery Timeframes: While we aim for timely deliveries, we are not responsible for shipping delays beyond our control.

3.2 Shipping Costs: Shipping fees are calculated at checkout and are non-refundable.

4. Payment Policy

4.1 We use WooCommerce and Square as our payment processing platform. By making a purchase, you agree to WooCommerce’s terms of service.

4.2 We are not responsible for any issues arising from the use of WooCommerce and Square’s platform.

4.3 Payment is due at the time of service unless otherwise agreed upon.

5. Non-Refundable Items

The following items and services are non-refundable:

  • Gift cards
  • Downloadable products
  • Personalized or custom-made items
  • Services already rendered

6. Appointments and Cancellations

Appointments can be made through our website or by contacting us directly. We require 24 -48 hours’ notice for cancellations. Failure to provide adequate notice may result in a cancellation fee.

7. Cookie Policy

We use cookies to enhance your browsing experience. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.

 

8. Advertising Compliance and Regulations

My Secret Studio LLC adheres to all relevant advertising laws and regulations in the United States, including but not limited to:

7.1 Federal Trade Commission (FTC) Guidelines:

  • All testimonials reflect honest opinions, findings, or experiences of real customers.
  • We do not make false or unsubstantiated claims about our products or services.

7.2 CAN-SPAM Act Compliance:

  • Our marketing emails include clear identification of the sender and valid physical postal address.
  • We honor opt-out requests promptly and do not send emails to those who have unsubscribed.

7.3 Children’s Online Privacy Protection Act (COPPA):

  • Our website and services are not directed at children under 13 years of age.
  • We do not knowingly collect personal information from children under 13.

9. Opting Out of Advertising

To opt out of personalized advertising:

  1. Visit our Privacy Policy page for detailed instructions.
  2. Adjust your browser settings to limit ad tracking.
  3. Use the provided opt-out links in our marketing emails.

10.Liability for Services and Products

1. Product Liability

1.1 General Disclaimer
My Secret Studio LLC provides high-quality beauty products designed for professional and personal use. However, we cannot guarantee that all products will meet individual expectations or be free of defects under all conditions.

1.2 Product Description Disclaimer

While we strive for accuracy, product descriptions on our website:

  • May contain errors or inaccuracies.
  • Are subject to change without notice.
  • Do not constitute a guarantee or warranty of any kind.
  • May contain ingredients that could cause allergic reactions in some individuals.
  • Are not intended to diagnose, treat, cure, or prevent any medical condition.
  • May produce varying results based on individual factors.

 

1.3 Use of Products
By purchasing our products, you agree to use them as intended and in accordance with the provided instructions. My Secret Studio LLC is not liable for any damages, injuries, or adverse reactions caused by misuse, mishandling, improper storage, or failure to follow instructions.

1.4 Defective or Damaged Products
If you receive a defective or damaged product:

  • Notify us within 5 days of delivery by emailing Hello@mysecretstudiolash.com.
  • Include proof of damage (clear photos) and a description of the issue.
  • Upon approval, you may be required to return the product for inspection.
    Note: The cost of the return shipping label may be deducted from your refund unless the defect is confirmed to be our responsibility. Scenarios where shipping label costs may apply include:
    • Customer error in ordering the wrong product.
    • Non-defective items returned outside the specified return window.

1.5 Inspection and Refund Process
Once we receive the returned item:

  • We will inspect it to confirm it meets our return criteria.
  • If approved, refunds will be processed within 7-15 business days, depending on your bank’s policies.

1.6 Limitation of Liability
To the fullest extent permitted by law:

  • My Secret Studio LLC’s liability for any claim related to a product shall not exceed the purchase price of the product in question.
  • We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits or goodwill.

2. Service Liability

2.1 Service Disclaimer
All beauty services provided by My Secret Studio LLC are performed by trained professionals using high-quality tools and products. However:

  • Results may vary based on individual factors such as skin type, lash condition, or adherence to aftercare instructions.
  • By booking a service, you acknowledge that there are inherent risks associated with beauty treatments (e.g., allergic reactions).

2.2 Client Responsibility
It is your responsibility to:

  • Inform us of any known allergies or medical conditions prior to receiving a service.
  • Follow all pre-treatment and aftercare instructions provided by our team.

2.3 Limitation of Liability
To the fullest extent permitted by law:

  • My Secret Studio LLC’s liability for any claim related to a service shall not exceed the amount paid for that specific service.
  • We are not liable for adverse reactions resulting from undisclosed allergies or failure to follow aftercare instructions.

3. Limitation of Liability

3.1 Scope of Limitation
Under no circumstances shall My Secret Studio LLC be liable for:

  • Punitive, incidental, consequential, or indirect damages.
  • Losses resulting from delays in shipping or service appointments beyond our control.

3.2 Maximum Liability
Our total liability for any claim arising out of products or services shall not exceed the amount paid by the customer for the specific product or service in question.

11. Indemnification

By using our products or services, you agree to indemnify and hold My Secret Studio LLC harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your misuse of our products.
  • Your failure to follow service pre-treatment or aftercare instructions.
  • Any third-party claims resulting from your use of our products or services.

12. Disclaimer of Warranties

My Secret Studio LLC provides its products and services “as is” and “as available” without any express or implied warranties, to the extent permitted by law

13. My Secret Studio LLC Rights

We reserve the right to:

  • Modify these Terms and Conditions at any time.
  • Refuse service to anyone for any reason at our discretion.
  • Remove or edit content on our website.

14. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

16. Contact Information

For questions regarding these Terms and Conditions, please contact:

My Secret Studio LLC
111 SW 3rd Street, Suite 306
Miami, FL 33130
Email: Hello@mysecretstudiolash.com