Frequently Asked Questions - Lash & Brows Services

Lashes & Brows Services FAQ

Booking

How do I book a lash or brow appointment at My Secret Studio?

Booking is simple: — Online at mysecretstudiolash.com — Instagram DM @mysecretstudiolash . For best availability, reserve 1–2 weeks ahead and pre-book your refill after each appointment. Services include Classic, Hybrid, and Russian Volume lashes, lash lift and tint, brow lamination, Microblading and brow shaping.

How will I know if my appointment is confirmed?

You’ll get a confirmation message by text, email, or both—whichever you choose when booking. If you don’t see it, that means your appointment isn’t confirmed yet. Please check your spam folder and reach out if you’re unsure. Just reach out to me directly by text or email and I’ll be happy to double-check it for you. I’m always here to help!

What if I’m running late or the Studio is behind schedule?

I understand that unexpected delays can happen. If you’re running late, please let me know right away — I’ll do my best to accommodate you. If I’m behind due to the detailed nature of my services, I’ll be upfront about any delays and work to get you in and out quickly without compromising quality. Your satisfaction is my top priority.

What happens if I miss my appointment without notice?

When an appointment is missed without prior notice, it results in a no-show. In these cases, the full service price will be charged as a cancellation fee. This policy is in place because the time was reserved exclusively for you, and a last-minute no-show prevents me from offering the slot to another client. Additionally, repeated no-shows may require prepayment for future appointments to secure your booking. If you anticipate any scheduling conflicts, I encourage you to reach out as soon as possible to reschedule within the allowed timeframe.

What is your cancellation policy?

If you need to cancel or reschedule, you must do so within the required timeframe to avoid a cancellation fee. Appointments under 1 hour require at least 24 hours’ notice, while appointments over 1 hour require at least 48 hours’ notice. Cancellations or no-shows outside these timeframes will be charged the full price of the service.

What is your policy on course attendance?

Course fees are non-refundable. If you cannot attend, rescheduling may be possible at the studio’s discretion. No refunds or money-back are provided for training courses.

Services

What is the difference between Classic, Hybrid, and Russian Volume lash extensions?

Classic —One extension per natural lash. Best for a natural, mascara-like look. Ideal for first-time clients. Hybrid — Combines Classic and Volume for a wispy, textured result. Perfect for everyday glamour with added fullness. Russian Volume — Ultra-light thin base fans for maximum softness and density. Best for sparse lashes or dramatic results. At My Secret Studio in Downtown Miami, every set is customized to your eye shape, natural lashes, and desired aesthetic.

How do I know which lash extension refill service to book?

Even though refill options are listed by weeks, the right choice depends on how many lash extensions you still have. If you have lost more than 70% of your extensions, a full set may be needed instead of a refill. Shedding patterns vary, so always check your lashes before booking. If you’re unsure, feel free to reach out, and I’ll be happy to help you choose the right service!

What lash extensions are best for a natural look in Miami?

For a natural result in Miami’s bright sunlight and beach lifestyle, we recommend: Classic Lashes — Soft enhancement, elegant definition, perfect for everyday wear. Soft Hybrid Lashes — Slightly fuller texture with a wispy, natural-glam effect. At My Secret Studio in Downtown Miami, every set is personalized based on eye shape, lash condition, and lifestyle.

How long do eyelash extensions last in Miami’s humidity?

Eyelash extensions typically last 2 to 4 weeks before needing a refill. In Miami’s humid climate, heat, moisture, and sun exposure may affect adhesive retention more quickly. To maintain your lashes: — Avoid steam and water for the first 24 hours — Clean lashes gently every day — Avoid oil-based skincare near the eyes — Schedule refills every 2–3 weeks.

Do you offer lash lift and tint near Downtown Miami?

Yes — My Secret Studio offers professional lash lift and tint near Downtown Miami and Brickell. A lash lift curls and lifts your natural lashes while the tint deepens color for a defined, effortless look. Results last 6 to 8 weeks. Ideal for beach lifestyles, active routines, and clients who prefer low-maintenance beauty.

How much does microblading cost in Downtown Miami?

Microblading at My Secret Studio starts at $520, touch-up included. Each appointment includes brow mapping, customized shaping, and advanced technique tailored to your facial features. Pricing may vary depending on complexity, previous work correction, or color correction needed.

Is brow lamination safe? How long does it last?

Yes — brow lamination is safe when performed by a trained professional. Results last 4 to 8 weeks depending on hair growth and aftercare. Aftercare: — Keep brows dry for 24 hours — Avoid exfoliants and oils around the area — Nourish brows daily to maintain shape.

How do you make sure clients are happy with their results?

Your satisfaction matters to me! If you have any concerns about your results, please reach out within 48 hours, and I’ll be happy to discuss possible adjustments to make sure you’re feeling great about your service.

Do results vary for services?

Yes. Results depend on individual factors such as natural hair growth, skin type, and aftercare. While we ensure the highest quality of service, outcomes will differ from client to client.

Products & Shipping Questions

Can I return a product if it doesn’t work for me?

All product sales are final, but I understand that unexpected issues can happen. If your product arrives damaged or defective, please contact me within 5 days, and I may be able to offer a replacement or refund under certain circumstances. Please refer to my Terms & Conditions Policy for full details.

How much does shipping cost, and how long will it take to receive my order?

Shipping is charged at a flat rate, which will be displayed at checkout. Processing time is required before shipment, and delivery times vary depending on the carrier and destination. While we do our best to ensure timely delivery, delays or issues caused by the shipping carrier are beyond our control.

General Studio Information

Where is My Secret Studio located in Miami?

My Secret Studio is located in the heart of Downtown Miami: 111 SW 3rd Street, Floor 3rd (McCormick Place | Downtown),Miami, FL 33130. We serve clients from Downtown Miami, Brickell, Edgewater, Wynwood, Coral Gables, Miami Beach, Coconut Grove, Key Biscayne and Miami.

Where can I park?

Rear parking and street parking are available. Parking in front of the studio is not allowed. Please plan accordingly to avoid any inconvenience.

If you have additional questions, feel free to reach out before booking!